Need extra services?

Different organizations, people and moments come with different needs. We work together with our customers the way they want us to: from more basic support to a fully integrated role.

The right offer at the right price

Already have a clear idea of what you need?

We offer broad expertise in over 150 technologies, more than 60 brands and 15 distinct product domains. We are a strong partner when it comes to negotiations with sellers and suppliers. We always look for the best formula that fits within your budget and is in line with your purchasing policies.

Want to place a small, one-time order?

Request a personal login for Rstore and get access to our broad portfolio at competitive prices

Want to place a large order and/or recurrent orders?

Request a personal quote from our Rstore team via email or phone and get in touch with a member of the product sales team or product assistants

Starting from the top on the left to the right below: Filiz, Els, Sonia, Kelly, Vanessa, Muriel, Mark, Saskia en Mia

Independent advice from our experts

Need advice and answers to questions, such as ...

  • Desktops or Thin Client?
  • Laptops or 2-in-1-devices?
  • Standard or custom configuration (built to order)?
  • Which devices still support Win7?
  • Why enter into a maintenance contract today?
  • How do we handle and implement “bring your own device” policies?
  • How do we give mobile access to external employees?
  • How can we save money on printing?
  • What are the latest products that support mobile working?
  • Should we have our own servers and data centers or external ones, or rely on the cloud?

Our experts are here to assist you. Together, they offer you independent consulting and roadmaps, taking into account technological options and your specific organization’s needs. They can also provide real-life demonstrations on-site and show you all the practical uses of different products. 

 

Want advice on ...

Workplace-related hardware, configurations and services?

 

ICT infrastructure and data management?

Software licenses?

Extra services and solutions

Need service all the way from A to Z?

We can also work together with you as your logistics and support partner. Whenever or wherever you have a concrete question, we can support you every step of the way. Our team transforms any type of technology into a useful tool for your organization and people, and creates the best comprehensive solutions, from A to Z.

Moreover, we can also help you finance these solutions using our as-a-service models. This offers you the option of financing your hardware by paying a smaller monthly fee.

Our service menu

Customization of third party products

  • Custom configurations of any type of hardware
  • Custom packages, such as (for example)
    • Installation of general and company-specific applications on each device
    • Total package including laptop, mouse, tablet, phone, headphones and bag
  • Mobile access configuration and installation for tablets and smartphones
  • Delivery management
    • In stock? Maximum delivery time of 3 days once you confirm your order. Out of stock? We always give you an up-to-date estimated time of arrival, based on information from our external suppliers.
    • Bundled or separate deliveries of products, taking into account your specific delivery requirements (building, floor, etc.)
    • Coordination of EU deliveries
    • Automated software distribution and release
  • After-sales support (support with installation, moving, adding, changing and uninstalling)
    • Installation on-site
    • Reactive problem-solving or proactive support on-site
    • Basic warranty support for all products (based on the warranty contract of the supplier)
    • Additional warranty contracts with product repair and replacement on-site (under SLA)
    • Data backup and recovery
    • Reinstallation, cleanup or recuperation of older devices
    • Remote and on-site end user services
    • Service line available from 8 a.m. until 6 p.m.
  • User adoption programs
    • Information campaigns
    • Training and workshops
    • Change and engagement management
  • Inspiration
    • Products & Licensing Flash
    • Check the latest news
    • All relevant, new releases
    • All promotions in one click
    • The best sellers

Comprehensive solutions

Want more information?

Please contact our IT Outsourcing department.
itoutsourcing@realdolmen.com
+32 2 801 55 55 

A full end-to-end partnership

Need a full end-to-end partner in ICT-operations to unburden your organization and team?

With our multi-disciplinary team, we can provide full support with all operational ICT concerns as a full end-to-end partner. We actually work together with you as partners and proactively operate as an extended part of your ICT team. As such, you and your team have more time to concentrate on your customers and employees, on your core business and innovation projects.

Want more information?

Please contact our IT Outsourcing department.
itoutsourcing@realdolmen.com
+32 2 801 55 55

Let's get in touch

Sales Contact
products@realdolmen.com +32 2 801 55 55

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