 |
 |
Product Details
Features
- Unparalleled Samsung support
- Wide support coverage
- Single point of contact
Specifications
| General | |
|---|---|
| Full Contract Period | 2 years |
| Response Time | 48 business hours |
| Service Availability | 24 hours a day / 7 days a week |
| Localisation | English |
| Details | |
| Service &Support | Remote consulting - 2 years - response time:1 h - availability:24 hours a day / Monday-Sunday - severity level 1 Remote consulting - 2 years - response time:4 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 Remote consulting - 2 years - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 Remote consulting - 2 years - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 Remote consulting - 2 years - availability:24 hours a day / Monday-Sunday - english language only Training - 1 incident - on-site - repair time:1 day - english language only Technical support - 1 incident - on-site - repair time:3 days - english language only |
Every effort has been made to ensure the accuracy of all information contained herein. Realdolmen shall not be liable for any changes resulting in wrong product description, tax code and/or price. The shown information (specifications, prices, taxes) should be considered as an indication and can be changed at any moment and without any prior notice.
