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Description Détaillée
Features
- Unparalleled Samsung support
- Wide support coverage
- Single point of contact
Specifications
| General | |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service &Support | Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - per customer / severity 1 Technical support - phone consulting - 1 year - response time:4 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 2 Technical support - phone consulting - 1 year - response time:24 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 3 Technical support - phone consulting - 1 year - response time:48 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 4 Technical support - e-mail consulting - 1 year Technical support - web knowledge base access - 1 year Technical support - online training - 1 year Training - 1 year - on-site - 1 day Technical support - maintenance - 1 year - on-site - 1 day Technical support - 1 year - on-site - 1 visit of up to 3 days Technical support - report - 1 year - 1 incident per quarter |
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